![]() It doesn't go unnoticed by the trained eye. Great Job to all the Staff and the Training that was clearing implemented and reviewed daily. This Apple Store at The Domain in Austin, TX did just that for me. the reason I can speak from experience is my wife and I own a store, and we fully understand the importance of making everyone feel special during their experience in your store. and that's hard to do with 50 customers in one store all wanting attention. I had not actually ever been to an Apple Store before, so this was a cool first for me. I received excellent customer service from the second I touched the door handle and was greeted by people who were there just to make me feel welcome and direct me to where I needed to head. Everyone was in a good mood, having fun, getting help and being patient. there were probably 30 employees, it was insane but Awesome. ![]() I had to wait maybe 10 to 15 minutes, but the store was PACKED with easily over 50 Enthusiasts. :) User ( 11:27) Just like lots of people, I drove an hour and a half to get to this Apple Store. My experience was good personally & the staff was helpful, nice & organized. I also purchased a very nice matte black apple phone case when I was there & was happy about the inventory of all the apple accessories. Came back after an hour & 30 min, my phone was repaired & looked new again. Dropped off my phone & was told to come back again within about an hour or so to pick it up. I was put on the list right away & was told I would receive a text within about an hour on when to come back to drop off my phone for repair. SERIOUSLY!!?!! User ( 04:30) Drove an hour to get there was expecting a very long wait due to me not making an appointment to have my cracked screen repaired on my ip7. I asked to leave him a voice message, but was told he doesn't have voice mail?!? Seriously, Apple do not provide their retail store managers with a message box. I call the store to provide the manager with my feedback, I think his name was Brian. I have been an Apple customer since way back in the day when everyone hated them, they are pushing me towards feeling that way now too. We basically left frustrated and angry that the richest company in the world didn't give a toss about how we felt. I provided direct feedback in relation to how we both felt about the situation, it was met with a blank repeated "sorry". SERIOUSLY!?! I had just driven 60 miles to get her there on time for her appointment, waited 2 hours and this was the way we were treated. However, to make up for it, she would only have to wait 2 hours next time as she would be top of the line. She accepted that and 30 mins later when she asked what was the delay she was told that they had changed their minds and she would have to come back the next day. Then they tell her the machine which is required to replace the screen is broken, but she can have a replacement phone for the $169. She accepted that and I put money onto her account to cover the cost. They told her it would cost $169 to repair. They said it needed the screen to be replaced and the damage was self inflicted. She spent 2 hours in the store last night. My 14 year old daughters phone which is under warranty broke. It used to be a positive experience but not anymore. My summary would be that Apple needs to get back in the game when it comes to customer service. User ( 03:52) Where to start with this one. We had a pick-up for an Apple Watch and were out the door in 5 minutes. As for the staff, Apple staff is Apple staff, it's 5-star no matter where you go. Can't wait to see how they incorporate the display into teaching and art seminars. User ( 08:21) Gorgeous storefront, and it's got this kind of beautifully crafted 'focus' on the areas for each product where they are centered before a giant display- that they said works with AirPlay mind you. Online shopping never issue even the every store in San Antonio is awesome. Hope I find way to report about attitude of beard guy by door. not recommend this store if you business person or for quick service, unless if you have nothing to do 3 hours. I when to pickup in store the phone I purchased online, Schedule time between 10.00 -10.30 still I got to wait 2 hours to talk to someone to help. What Others Say About This Business: User ( 06:05) Guy by the door is so rude and yelling at people.
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